Also hoping for a call from A&B about my box. From that point any repairs are at your discretion and cost. See criteria for Eligible Caravans and Trailers in the Service limitations section above. RACV Complete Care Motor Insurance Product Disclosure Statement and Policy Booklet - July 2021 (PDF, 231 KB) For policies with a start date from 28 February 2021 - 14 July 2021 or with a renewal effective date from 5 April 2021 - 15 August 2021. Basic emergency roadside assistance package for drivers who like to stay local. For policies with a start date from 22 February 2023 or with a renewal effective date from 27 March 2023. Size, weight limitations apply. 2023 Royal Automobile Club of Victoria (RACV) All rights reserved. Monetary limits apply to individual breakdown benefits. By using our site, you agree to us collecting this information and to ourPrivacy Charter. enable JavaScript in your browser. Regardless of your level of cover, you are entitled to receive the applicable Entitlements set out in these terms and conditions for Eligible Caravans and Trailers. But I pull over to check. You may choose from one of the following four options where your Eligible Vehicle, Eligible Caravan or Trailer has suffered a Breakdown and meets the criteria set out earlier in this section for Travel Entitlements. 1Gross Vehicle Mass of a vehicles is the maximum loaded mass of the vehicle as stipulated by the manufacturer, regardless of whether it is loaded. Find the most up-to-date RACV Promo Codes and offers that will help you get discounts and save on the online order. enable JavaScript in your browser. I've scoured their terms and conditions to find anything about transporting an unregistered vehicle on a permit. We've helped with over 800,000 jobs in 2021 alone. Received text at 1217 - Tow truck wait time 140 minutes. If you cancel your subscription before the end of the 12-month period, you may be eligible for a pro-rata refund in some cases. 86 0 obj This Entitlement is for one tow per Breakdown at no charge. Total Care is our top-level package that provides roadside assistance for you and a nominated vehicle. Option 3: You choose to travel to your destination or return home while the vehicle is repaired in the town closest to the breakdown. <>stream I did this when I blew an oil pump when in WA. Qualified mechanics on call, no matter how many times things dont go to plan. All round roadside cover for just $19.99 a month. Alternative Passenger Transport includes economy class air, rail or coach transportation. Your reference number is, Premium, Excess and Discounts (PED) Guides, RACV Complete Care Motor Insurance Product Disclosure Statement and Policy Booklet - August 2022 (PDF, 340 KB), RACV Motor Insurance Product Disclosure Statement and Policy Booklet - August 2022 (PDF, 276 KB), RACV Caravan and Trailer Insurance Product Disclosure Statement and Policy Booklet - August 2022 (PDF, 441 KB), RACV Veteran, Vintage and Classic Insurance Product Disclosure Statement and Policy Booklet - August 2022 (PDF, 315 KB), RACV Boat Insurance Product Disclosure Statement and Policy Booklet - August 2022 (PDF, 307 KB), RACV Complete Care Motor Insurance Product Disclosure Statement and Policy Booklet - July 2021 (PDF, 231 KB), RACV Complete Care Motor Insurance Product Disclosure Statement and Policy Booklet - February 2021 (PDF, 322 KB), RACV Complete Care Motor Insurance Product Disclosure Statement and Policy Booklet - May 2019 (PDF, 473 KB), RACV Motor Insurance Product Disclosure Statement and Policy Booklet - July 2021 (PDF, 407 KB), RACV Motor Insurance Product Disclosure Statement and Policy Booklet - February 2021 (PDF, 376 KB), RACV Motor Insurance Product Disclosure Statement and Policy Booklet - May 2019 (PDF, 565 KB), RACV Caravan and Trailer Insurance Product Disclosure Statement and Policy Booklet - July 2021 (PDF, 272 KB), RACV Caravan and Trailer Insurance Product Disclosure Statement and Policy Booklet - February 2021 (PDF, 411 KB), RACV Caravan and Trailer Insurance Product Disclosure Statement and Policy Booklet - May 2019 (PDF, 788 KB), RACV Veteran, Vintage and Classic Insurance Product Disclosure Statement and Policy Booklet - July 2021 (PDF, 344 KB), RACV Veteran, Vintage and Classic Vehicle Insurance Product Disclosure Statement and Policy Booklet - February 2021 (PDF, 460 KB), RACV Veteran, Vintage and Classic Vehicle Insurance Product Disclosure Statement and Policy Booklet - May 2019 (PDF, 491 KB), RACV Boat Insurance Product Disclosure Statement and Policy Booklet - July 2021 (PDF, 329 KB), RACV Boat Insurance Product Disclosure Statement and Policy Booklet - February 2021 (PDF, 7,889 KB), RACV Boat Insurance Product Disclosure Statement and Policy Booklet - May 2019 (PDF, 483 KB), RACV Motor Insurance Premium, Excess and Discounts Guide - February 2023 (PDF, 100 KB), RACV Caravan and Trailer Insurance Premium, Excess, Discounts Guide - February 2023 (PDF, 77 KB), RACV Veteran, Vintage and Classic (VVC) Vehicle Insurance Premium, Excess and Discounts Guide - February 2023 (PDF, 185 KB), RACV Boat Insurance Premium, Excess, Discounts Guide - February 2023 (PDF, 80 KB), RACV Motor Insurance Premium, Excess and Discounts Guide - October 2021 (PDF, 214 KB), RACV Motor Insurance Premium, Excess and Discounts Guide - June 2021 (PDF, 98 KB), RACV Motor Insurance Premium, Excess and Discounts Guide - July 2020 (PDF, 45 KB), RACV Motor Insurance Aussie Assist Benefits Guide - May 2019 (PDF, 316 KB), RACV Caravan and Trailer Insurance Premium, Excess, Discounts Guide - September 2022 (PDF, 68 KB), RACV Caravan and Trailer Insurance Premium, Excess, Discounts Guide - August 2022 (PDF, 65 KB), RACV Caravan and Trailer Insurance Premium, Excess, Discounts and Aussie Assist Benefits Guide - October 2021 (PDF, 115 KB), RACV Caravan and Trailer Insurance Premium, Excess, Discounts and Aussie Assist Benefits Guide - June 2021 (PDF, 98 KB), RACV Caravan and Trailer Insurance Premium, Excess, Discounts and Aussie Assist Benefits Guide - October 2020 (PDF, 1,233 KB), RACV Caravan and Trailer Insurance Premium, Excess, Discounts and Aussie Assist Benefits Guide - May 2019 (PDF, 85 KB), RACV Veteran, Vintage and Classic (VVC) Vehicle Insurance Premium, Excess and Discounts Guide - October 2021 (PDF, 62 KB), RACV Veteran, Vintage and Classic (VVC) Vehicle Insurance Premium, Excess and Discounts Guide - June 2021 (PDF, 82 KB), RACV Veteran, Vintage and Classic (VVC) Vehicle Insurance Premium, Excess and Discounts Guide - October 2020 (PDF, 749 KB), RACV Veteran, Vintage and Classic (VVC) Vehicle Insurance Premium, Excess and Discounts Guide - May 2019 (PDF, 71 KB), RACV Boat Insurance Premium, Excess, Discounts Guide - September 2022 (PDF, 65 KB), RACV Boat Insurance Premium, Excess, Discounts Guide - August 2022 (PDF, 60 KB), RACV Boat Insurance Premium, Excess, Discounts and Aussie Assist Benefits Guide - October 2021 (PDF, 66 KB), RACV Boat Insurance Premium, Excess, Discounts and Aussie Assist Benefits Guide - June 2021 (PDF, 79 KB), RACV Boat Insurance Premium, Excess, Discounts and Aussie Assist Benefits Guide - October 2020 (PDF, 883 KB), RACV Boat Insurance Premium, Excess, Discounts and Aussie Assist Benefits Guide - August 2018 (PDF, 71 KB). Coupon Codes RACV 's intention to make any such changes through the RACV website (racv.com.au), Royal Auto magazine and using any other means adopted by RACV (in its absolute discretion). Where Specialist Equipment or excess distance is required, you will be required to pay the additional cost. Get up to 20km of metro towing and 5 litres of fuel if youre stranded with an empty tank. Call 13 11 11 and let us know your name, where youre located and whats gone wrong. If you're broken down now and need immediate help, call 13 11 11. Free fuel if you run out (in Victoria only). RACV Motor Insurance Product Disclosure Statement and Policy Booklet - February 2021 (PDF, 376 KB) It covers you and one vehicle. You can find details in the Terms and Conditions. 20% off Chargefox fast charging 5-Day Gastronomic Self-Drive Through Central Italy Member price from $2,375 . (a)Vehicle Recovery RACQ will arrange and pay for a car carrier to transport the vehicle to your chosen location. . Please refer toEmergency Roadside Assistance Terms and Conditionsfor the exact entitlement. 0 Any additional costs above the annual specialist towing Entitlement amount will be at your expense. This option also includes recovery of Eligible Caravan or Trailer for members with RACQ Ultimate. RACV Extra Careif you usually stay local, but often take trips out of town. The most common issue I see is punctures, I carry a tubeless repair kit and pump, many use a lightweight compressor. RACV Complete Care Motor Insurance Product Disclosure Statement and Policy Booklet - May 2019 (PDF, 473 KB) Some people won't leave their driveway without Total Care on car and bike, others (me incl) don't have any breakdown coverage I carry puncture kit and basic tools on the bike but that's it. In the spirit of reconciliation, RACQ acknowledges the Traditional Custodians of Country throughout Australia and their connections to land, water and community. Please refer toEmergency Roadside Assistance Terms and Conditionsfor the exact entitlement. Roadside assistance if you cant ride your bike because of a puncture, mechanical problem or even exhaustion. Quality service at no extra cost x. Coupons. For policies with a start date from 16 August 2022 - 21 February 2023 or with a renewal effective date from 19 September 2022 - 27 March 2023. RACVs road rules expert explains the five most commonly misunderstood road rules. Roadside Care Members will only be towed to the closest attending RACV Service Centre. 90% of issues are fixed on the spot, so you can get moving again. The RACQ Ultimate RV product can be purchased by any permanent resident of Australia, with an Australian residential address and on the condition that the Nominated RV satisfies the conditions and limitations outlined below. The Caravan or Trailer wheel nut spanner and jack (heavy duty, if required) must be provided. Youll also get an SMS if youre in metro Melbourne so you can track its arrival. In addition to those limitations already set out in these terms and conditions, we will not provide Services where: (a) The damage is caused by an Insurable Event; (b) You have suffered broken windscreens or windows; (c) Your vehicle is an Ineligible Vehicle or an Ineligible Caravan or Trailer; (d) Your vehicle is already situated, or receiving services, at any garage, or service station, including that of an RACQ Service Provider, or undergoing mechanical or electrical repairs at yours, or someone elses premises; (e) You require supply of spare parts or tyres; (f) You require maintenance or general mechanical repairs, including temporary repairs to steering, brakes or other safety components. As distributor, RACV Insurance Services Pty Ltd AFS Licence No. Our top-range package with all the extras included. <>/Font<>/ProcSet[/PDF/Text/ImageC]/Properties<>/XObject<>>>/Rotate 0/TrimBox[0.0 0.0 280.63 595.276]/Type/Page>> 227678. Well tow you to the nearest accessible charging station or your preferred destination within your towing benefits - Total Care offers the highest towing range of up to 200km in any direction. RACV Motor Insurance Premium, Excess and Discounts Guide - July 2020 (PDF, 45 KB) Where your Eligible Caravan or Trailer requires towing, RACQ will only be able to assist where your Running Gear is in a serviceable condition. Size and weight limits apply to the types of vehicles, caravans and trailers we can service. For copies, visit racv.com.au. All requests for Roadside Assistance relating to automotive Glass replacement requires upfront payment by credit card. Contact RACV; Legal; Privacy Charter 2023 Royal Automobile Club of Victoria (RACV) All rights reserved. Your reference number is, Emergency Roadside Assistance Terms and Conditions (PDF, 315 MB), Five road rules youre probably getting wrong, assistance for you in any vehicle youre driving, assistance for anyone driving your nominated vehicle, 100km metro and regional towing, per incident, three taxi trips up to $100 each, per breakdown. Please refer toEmergency Roadside Assistance Terms and Conditionsfor the exact entitlement. For policies with a start date from 22 February 2023 or with a renewal effective date from 27 March 2023. It's great for those who mainly drive in metropolitan areas. Comprehensive, Third Party, and Motorcycle Insurance. For policies with a start date from 19 May 2019 to 2 August 2022 or with a renewal effective date from 30 June 2019 to 4 September 2022. Thank you for submitting the form. For copies, visit racv.com.au. Save on your annual subscription with discounts the longer youre with us^. $27 - $34.99 per hour. If you're a Victorian resident looking for a comprehensive level of cover that will allow you to pay your premiums on a month-to-month basis without the burden of any additional costs, then RACV Complete Care Car Insurance might be the perfect fit for you. With Roadside Care and Extra Care, anyone driving your nominated vehicle is covered. It has been used 0 times. AAMI and GIO). Recovery will be conditional upon availability of a suitable car carrier operating within industry standards, and in some Remote Areas this may not be possible. Email: gordon_oakley@racv.com.au. We've helped with over 800,000 jobs in 2021 alone. Keep in mind that administrative fees apply for monthly payments (50c a month thats $6 over the year). endobj Please feel the joy of shopping with verified RACV Vouchers. multiple cars and long-distance drivers. RACV Boat Insurance Premium, Excess, Discounts and Aussie Assist Benefits Guide - October 2021 (PDF, 66 KB) enable JavaScript in your browser. Youll get the same quality service you expect from RACVs experienced mechanics at no extra costs. Roadside assistance for your bicycle or eBike. RACQ does not cover motor vehicles or motorcycles that are: (a) Taxis, limousines and other private rental hire vehicles; (c) Vehicles being operated solely for commercial use unless covered by a Business Roadside or Business Plus Care product; (d) Trucks, buses and other heavy vehicles that exceed the size limitations; (e) Vehicles offered for sale by licensed motor vehicle dealer; (f) Unregistered vehicles or vehicles on a day or temporary registration permit; (g) Registered and unregistered tractors and farm equipment; (h) Vehicles involved in or being tested for any form of racing or motor sports; (i) Other vehicles as determined from time to time, details available from RACQ. We use cookies and other technologies to understand and improve your browsing experience. First assistance call at 0926 - tow truck wait time 90 minutes. In some instances, RACQ may provide a referral service to specialists who may be able to assist in the above situations at the Drivers cost. However, sometimes the time it takes for help to arrive may vary depending on how great the demand for assistance is at any one time. RACV Members save 10% on motorhome and campervan rental Restriction: Terms and conditions apply. Keep in mind that administrative fees apply for monthly payments (up to 50c a month thats up to $6 over the year). endobj Travel Entitlements will only be provided if the Driver is a resident of Australia. RACQ reserves the right to decline any application or renewal at any time. Where you have locked your keys in your Eligible Vehicle, RACQ will provide attendance to unlock your Eligible Vehicle. For policies with a start date from 19 May 2019 - 27 February 2021 or with a renewal effective date from 29 June 2019 - 4 April 2021. Well tow you to the nearest accessible charging station or your preferred destination within your towing benefits. Kitchen & Sandwich Hands. Rd"Y]$~ `0 :* Whether you just bought a new car or its simply time to renew your current cover, choose from a range of high-value car insurance options for peace of mind while you drive.#. To be considered eligible, your Caravan or Trailer must meet the following criteria: (c) Does not exceed the size limitations; (d) Not an Ineligible Caravan or Trailer. By using our site, you agree to us collecting this information and to ourPrivacy Charter. Roadworthy as defined by relevant Queensland legislation. RACV Total Care Reviews - Mechanic, Towing, Melbourne- see all 36 customer reviews and contact details.After my car breaking down time and time again I final Please note that Eligible Caravans or Trailers are only covered for this Entitlement for members with RACQ Ultimate. Pay for the service you. In all other circumstances, a tow to the nearest Accessible Charging Station or to your home can be arranged in accordance with your Entitlements. If RACQ are unable to provide you with a top up charge, due to mobile charging equipment being unavailable or for any other reason, we will provide a tow to the nearest Accessible Charging Station or to your home, in accordance with your Entitlements. A Terms and Conditions agreement acts as a legal contract between you (the company) and the user. RACV Caravan and Trailer Insurance Premium, Excess, Discounts and Aussie Assist Benefits Guide - October 2020 (PDF, 1,233 KB) RACV Veteran, Vintage and Classic Insurance Product Disclosure Statement and Policy Booklet - August 2022 (PDF, 315 KB) Still waiting until cheap Tuesday to fill up with fuel? Before making any decisions please consider your own circumstances and the Product Disclosure Statement and Target Market Determinations. Perfect for anyone travelling in-and-out of town, get up to 60km of metro and regional towing, plus taxi, accommodation and car hire benefits. Roadside Assistance does not cover you for an Insurable Event and is not a substitute for motor vehicle insurance. For policies with a start date from 28 February 2021 - 14 July 2021 or with a renewal effective date from 5 April 2021 - 15 August 2021. criteria: (d) Does not exceed the size limitations; (e) Not an Ineligible Vehicle (see below). In such cases Service will be extended to towing the vehicle to a place of repair within the distance entitlements. Yes, you can. By continuing I confirm that I have read and agree with the Terms and Conditions and the RACV Privacy Charter Termsand Conditionsof ERA products. Tow truck arrived at 1432. | 7 SEATS | LEATHER | SUNROOF | Ask about our Warranties available with 12 MONTH RACV ROADSIDE ASSISTANCE This 7 Seat Captiva has been well loved and backed up with good service history. It depends on where you drive. Administrative fees of 50c a month apply for monthly payments, $6 for the year. If we cant, well have it towed within your Entitlements. 103 0 obj RACV Total Care. I am covered by RACV Total Care, which is supposed to cover breakdowns of "Any vehicle you are driving" to be towed to either an agreed location within a set distance, or to the nearest RACV service center for repair. After 21 days, there will be no refunds if you have simply changed your mind during the term of your Roadside Assistance policy. We have COVID-Safe guidelines in place that meet government requirements to help keep everyone safe and well. While RACQ will endeavour to assist you in all circumstances, RACQ at its sole discretion, reserves the right to refuse to provide Services. A waiting period of 24 hours applies to all Entitlements from the start date of all Roadside and Roadside Extra products. Our qualified battery technicians are available seven days a week to get you back on the road quickly and conveniently. Find the cheapest fuel near you with our arevo app. See the terms and conditions for more details. RACV Boat Insurance Product Disclosure Statement and Policy Booklet - August 2022 (PDF, 307 KB) It is your responsibility to inform RACQ promptly of any change in details, including residential address, Nominated Vehicle and other relevant information. Thank you for submitting the form. This includes decisions regarding access to your entitlements. ^ RACV Years of Membership: at 5 years Bronze cardholders receive a 5% discount, at 10 years Silver cardholders receive a 10% discount, at 25 years Gold cardholders receive a 15% discount and at 51 years Gold 50 cardholders receive a 20% discount. RACV total care covers all your vehicles including motorbikes and push bikes. A second tow relating to the one Breakdown is available up to 20km in any direction at no charge under the following circumstances: Towing Entitlements are not available in the event of lost, stolen keys or lockout. See criteria for Eligible Vehicles in the Service limitations section above. Where the vehicle receiving service is a motorcycle and towing cannot be completed within the operating hours of the place of repair. <> DEAL . Membership in RACQ in accordance with RACQs Constitution. For policies with a start date from 19 May 2019 - 27 February 2021 or with a renewal effective date from 30 June 2019 - 4 April 2021. For more details on vehicle eligibility, towing limits and exclusions, see Emergency Roadside Assistance Terms and Conditions (PDF, 315 MB). Eligible products for Memberships currently are Roadside Assistance (excluding Fleet Fee for Service), Insurance products (excluding CTP Insurance and Travel Insurance), Lifestyle and RACQ Bank products (excluding Cash PassportTM Platinum Mastercard). A legal document with the terms and conditions of your cover, such as inclusions and exclusions. For policies with a start date from 3 August 2022 or with a renewal effective date from 5 September 2022. 2023 Royal Automobile Club of Victoria (RACV) All rights reserved. Veteran, Vintage and Classic Vehicle Insurance. RACQ will consider an incident to have ended in respect of providing Service and/or Entitlements when the first of the following occurs: The decision as to whether Services can be provided for a particular vehicle will be at RACQs discretion. Explains how your premium is calculated, what excesses apply (basic, accidental damage and special) and benefits. Please note, Entitlements will not be provided for a problem that pre-existed or occurred before purchase of the policy or within an applied waiting period. Additional costs will be at the members expense. Terms and conditions may include: Intellectual property rights Termination clauses Governing law clause DMCA notice clause Limitation of liability Enforceability clause Arbitration clause Confidentiality clause Indemnification clause 230039 receives commission for each policy sold or renewed. Areas within the greater Gold Coast, Brisbane or Sunshine Coast regions. If the Eligible Vehicle cannot be made mobile on the roadside we can arrange for towing in accordance with your Entitlements. Get up to 100km of metro and regional towing, plus generous taxi, accommodation and car hire benefits. For policies with a start date from 28 October 2021 - 2 August 2022 or with a renewal effective date from 30 November 2021 - 4 September 2022. (a) Suffers a Breakdown 100km or more from the Driver's Home; and (b) RACQ estimates the repairs will take more than 24 hours for Ultra Care and RACQ Ultimate or 48 hours for Plus Care. The member will remain a member of RACQ unless Membership is terminated in accordance with the Constitution, or the member ceases to hold an eligible product. Prices valid as of 1 February 2023 and are subject to change. 109 0 obj The maximum distance measured across the body of the Caravan or Trailer. Prices valid as of 1 February 2023 and are subject to change. Any costs associated with charging the Electric Vehicle will be at your own expense. RACV Motor Insurance Product Disclosure Statement and Policy Booklet - July 2021 (PDF, 407 KB)