", "I would describe my communication skills as above average. I used to work at Waitrose and my former manager told me she really liked my answers on the online tests, so obviously they take everything into consideration as it is the managers who decide if you get an interview. First, when would you like to have this position filled? Im on step two ! I take an evening college course on Tuesdays and Thursdays, so I would not be available those days after 5 PM. Read our Terms of Use for more information. Answer dates might appear two to three weeks before they were published. Whatever the reasonor no reason at allyou can have a full refund if this training isnt right for you. Which all went well. ", Written by Krista Wenz on September 13th, 2022. Q3. 11 years ago. It is best to describe your ideal employer as one that is the same as Waitrose. Find additional company focused interview questions by practicing from one of our industry sets. "Last year, when I was managing our weekend shift, I noticed a pretty solid opportunity for us to save on overtime hours. If you are lucky enough to secure an interview them then carry on reading this post. Focus on describing the attributes that make you a great employee and how they will benefit Waitrose if hired. However, be sure to back up your reason for liking or not liking performance incentives. Full Suggested Answer & Detailed Response, Question 9, Finally, be sure to mention any successful outcome. "There are many aspects of the job description that are appealing. Full Suggested Answer & Detailed Response, Question 4, I fully believe in honesty at all times.". Company Information. The interviewer wants to ensure that all your questions about the company or job role are answered during the interview. If you are interviewing for a leadership position, they want to hear how you handle the issue with the employee. First is the psychometric tests followed by a group interview and then a solo interview. I have a natural flair for the creative and look forward to exercising that here with Waitrose.". So there is no risk. The Most Cliche Interview Responses and What To Say Instead, How To Approach Difficult Leadership Questions. "My most recent employer and all others would say that I have strong character and always choose honesty first. I had my interview yesterday, and I did great! "I have researched your core values online and feel your values align with mine to a tee. Stupidly hard questions for the role - it was like I was interviewing to be CEO. Talk to the interviewer about your feelings regarding performance incentives. Most people are enthused about being rewarded for their successes. Great response; an interviewer will appreciate your willingness to be flexible contingent on school responsibilities. Well structured and flexible: few questions about how to deal with difficult situations and how to deal with team work. The group task will be a situational one with a scenario to answer, and the solo interview is with a set number of questions. The interviewer wants to see that you are self-aware and understand the type of manager or employer that brings out the best in you. After assuming a management position, our turnover rate decreased by 30%. The purpose of this page is to help you prepare for your job interview. Show the interviewer that you rose to the challenge and were excited to push yourself to be the best. In addition to upholding the strong values and ethics of the Waitrose brand, you will also be required to demonstrate outstanding customer service and care, have a flexible approach to working, be able to work well with other employees and partners, be able to resolve customer complaints, demonstrate great attention to detail, make decisions in the best interests of the brand and also potentially work unsociable hours if and when required. Having studied the job description for this role, I feel I have the required skills, qualities and attributes to not only perform the job to a high standard, but to also maintain the standards you expect of your employees and partners. If you discover a coworker stealing, the hiring manager wants to hear that you would advise your supervisor or manager and let them handle the situation. If there is a recurring problem, you may decide to withdraw it from sale and make improvements. I like to seek out diverse ideas, opinions, and thoughts from my team to build strategies and solve problems. If there was a specific problem with a product or item, I would share this with my supervisor or Team Leader so he or she could then investigate the matter further.. Which all went well. The hiring process at Waitrose takes an average of 19 days when considering 1,343 user submitted interviews across all job titles. What is the interview process like at Waitrose? Waitrose interview details in Sheffield, UK: 14 interview questions and 9 interview reviews posted anonymously by Waitrose interview candidates. This online course has been used by 100s of job seekers to help their successful interview preparation. You can find out more about which cookies we are using or switch them off in settings. If you cancel before the 30-day trial ends, you will not be charged. "I have researched Waitrose a great deal and am very happy with the positive reviews I came across online. Discuss with the interviewer how you would handle an aggressive customer while remaining calm and professional. I also enjoy the annual reviews because it lets me show my staff how well they are doing and how much I appreciate their work. "I am best motivated through the occasional words of praise and recognition for a job well done. We do not have advertisements on our pages but we do try to make money through paid-memberships. I am also at a stage in my life where I have the stability of a good home life and partner, and as such, I am now able to dedicate more time to working flexible, and unsociable hours if and when required. They asked basic questions which were simple and easy to answer. This is your opinion, and you can answer how you would like. Be complimentary of yourself - now is not the time to be super humble. Perhaps you like to receive gifts, financial perks, public recognition, kind words, or title promotions. What is your most important success so far? Candidates applying for Shop-floor Assistant (Christmas Temp) had the quickest hiring process (on average 1 day), whereas Graduate Trainee roles had the slowest hiring process (on average 150 days). Full Suggested Answer & Detailed Response, Question 10, ", "I understand this role will include working evenings, weekends, and holidays. Get all 12 interview questions and suggested answers for your Waitrose Interview, plus FREE bonus access to our bestselling online interview training course, which contains over 50 powerful video modules to quickly get you interview ready (and they work for ANY interview). You must create your own answers, and be prepared for any interview question in any interview. We have a set of five values that were created by Partners, for Partners, to explain what it means to be a Partner and what makes a great one. ", "My ideal employer is reliable, has a good reputation, and treats me like a unique individual versus just a number.". Within the Waitrose Interview Questions and Answers guide we have provided you with suggested answers and tips for utilising STAR. Thank you so much! I also appreciate your contribution to the communities in the UK and abroad. Hurts discussed many things in the video, but the most . I felt everything was relevant. Learn more about interviews at Waitrose & Partners Answered 26 July 2018 - Supermarket Assistant (Former employee) - Canterbury Think about the behaviour you'd think they want you to exhibit, then make your answers reflect this as you are completing the online situational tests. Easy Interview. Customer service is vital to a company's success. Salary questions can be a bit tricky. The interviewer wants to know what you like the most to see where your strengths lie. I do not prefer close supervision as I am confident in my skills. Q4. This video. Candidates applying for Shop Assistant had the quickest hiring process (on average 5 days), whereas Hospitality Partner roles had the slowest hiring process (on average 21 days). Strong customer service abilities and a customer-focused approach to work; Be able to resolve customer complaints and deal with queries in line with company policy; Follow your training and operational procedures to meet the requirements of your role; Demonstrate effective team-working skills and complete tasks thoroughly and efficiently; In certain Waitrose roles, you will be required to work unsociable hours and also at weekends; Wear the Waitrose uniform with pride and act as a positive role model for the organisation; Meet the expectations of customers with a view to encouraging them to return to the store time and time again. I applied online. Asking the right questions and very brief. "I am looking to lay the foundation for the rest of my career with this position. It may not be possible for everything to work out smoothly, such as getting your shift covered or making it to work on time. Q11. They want to hear that you plan to avoid being late to work and that you call your supervisor if you are going to be tardy. This website uses cookies so that we can provide you with the best user experience possible. (You can also mention Heston, which is a premium range of Waitrose products, inspired or created by Heston Blumenthal) 2. My dad got rear-ended one time when driving me to school. Contact us here. The interviewer wants to hear that you have the necessary communication skills for the role. Ask The Interviewer: Work From Home Edition, Cover Letters are Hard to Write, But This is Why They Matter. I then ask if there is anything else I can help them with. TIP #2 During your Waitrose interview, we advise that you focus on demonstrating the core qualities and attributes of customer service, working hard under pressure, strong attention to detail, resolving customer complaints and queries, being a positive team player, having a flexible approach to work and also going above and beyond what is required for customers when needed. I gave my two weeks' notice and left on good terms. Tasks required are mainly focused on show how you can organize stuff. Talk to the interviewer about a time when you were able to suggest a change in the workplace. If you are successful you'll be asked to select interview date. However, you want to avoid giving yourself a 10, as there is always room for improvement of any skill. It is also good to have copies for the interviewer if they would like a copy for their file. Tell the interviewer you would be a great employee, and confidently share that there is no reason not to hire you. Very laid-back, almost forgot I was in an interview. If unsure of the best decision, I would ask my supervisor for clarification. I have three copies of performance reviews and letters of recommendation for your file if you would like them. If you have never created a display, that is fine. 5 TIPS FOR PASSING THE WAITROSE INTERVIEW! You want to be honest in your response without sounding needy. I feel this job is right for me, at this point in my career, because it offers an opportunity for me to utilize my recent education in Communication while allowing me to advance in my management skills. Merely share that you have the means to get to work consistently and on time. Discuss with the interviewer how you ensure that your customers receive the best service from you. Candidates interviewing for Customer Service Assistant and Customer Assistant rated their interviews as the hardest, whereas interviews for Supermarket Assistant and Sales Assistant roles were rated as the easiest. Thanks so much for making these. I hope once I complete my education that, I can be given full-time hours for the summer. I have seen the uniforms worn by the retail employees at Waitrose and see that it adds a strong level of professionalism. If you have worked in another industry, describe your job's most challenging and favorite parts. Was asked a variety of questions on how I would or had dealt with past situations with customers and colleagues. Stupidly hard questions for the role - it was like I was interviewing to be CEO. Still not convinced? When responding, back up why you would like your requested salary based on your skills and experience. One time a situation did not go the way you expected, How would you deal with a customer complaint, Asked how I would deal with workplace situations, Tell us about a time you adapted your style to suit someone else. These can include telephone interviews, video interviews, face to face interviews and assessment centres. PassYOURinterview at the first attempt! Thank you for asking. "I have been passively seeking a new position for quite some time and haven't jumped on anything yet because I want to ensure it's the right fit. Name a time youve faced a problem and how did you overcome it? Focus on asking questions specific to the role you are interviewing for or the company culture and work environment. The only time I was unable to cover a shift was when I had an exam at University that I could not miss. Interviews. What is the interview process like at Waitrose? I communicate effectively with diverse groups and know how to bring out the best in people. The interviewer asks this question to see what type of employee you will be if hired. That shows you are proactive and value workplace relationships and communicating with others. I have worked in a leadership capacity for the past five years and love sharing my knowledge and experience with others. Glassdoor users rated their interview experience at Waitrose as 81.6% positive with a difficulty rating score of 2.68 out of 5 (where 5 is the highest level of difficulty). PLUS BONUSESIn addition to the specific WAITROSE INTERVIEW Questions & Answers, you will also receive the following BONUSES: 150+ Page Interview Skills Guide packed full of interview advice, to tips from interview experts, and all of the most common interview questions with detailed answers. The hours were just not right for me in the end which is a shame. ", "I am very committed to my employer and am only absent in events of sickness or the odd family emergency. You had a group task to do, and then an individual interview with a manager. Thank you so much for the tips and advice! You will stand out as a stronger candidate if you reply that you motivate yourself at work. There is no wrong answer as to what you want to learn if hired at Waitrose. Really welcoming and straightforward, the interviewer was friendly. What plans do you have over the coming 5 to 10 years? ", "I am very much self-driven and self-motivated. I believe a management role with Waitrose would be a great next step in my career.". If you have unique ideas for creative displays, let the interviewer know your thoughts. If there is anything in your schedule that may hinder your availability, be sure to address this. Tell me about a time you worked in a team. What is the interview process like at Waitrose? ", "If a coworker failed to show up for their shift, I would pick it up if possible. I was invited to a teams online call to talk with a manager, and basically have a virtual interview. The interviewer wants to hear that you can work in different types of situations but that you do not need close supervision. If your previous employer would say that you have a flawed character or are dishonest, you will need to clear that up in your interview, giving your side of the story. Yes, I do have a couple of questions. ", "I have two copies of letters of recommendation if you want them for your file. Very detailed o line application process. "Return policies are meant to be followed; however, there may be some exceptions allowed from time to time. Our goal is to create interview questions and answers that will best prepare you for your interview, and that means we do not want you to memorize our answers. Waitrose's core values are mentioned on its website and mentioned here: 'As co-owners we all have a share in the business and a shared commitment to go above and beyond for each other and our customers. Of course, you want to review the job announcement and research Waitrose beforehand so you are not asking questions that could be found during your research. Show that you can react appropriately when you see that your employer, coworker, or customer has a need that goes beyond your usual day-to-day expectations. Full Suggested Answer & Detailed Response, Question 12, Be open and honest. Examples of good questions are asking the interviewer how you performed in the interview or if you need to clarify anything, asking what the interviewer likes most about working for Waitrose, or if they have any hesitancy about hiring you. If I have a question or require assistance from my supervisor, I do not hesitate to ask them.". "I stay calm and composed when issues arise. A part of being a diligent employee is ensuring you are always on time and present when expected. It is best to show that you can work with various management styles. There were scenario based questions but with lots of others stemming off them. "I did very well in math during High School and am comfortable with the math skills required for accepting cash, balancing a cash float, and performing inventory-related tasks. I am excited to bring these qualities to this position with Waitrose.". My references describe me as honest, dependable, energetic, and compassionate. Why do you want to work for Waitrose? Stupidly hard questions for the role - it was like I was interviewing to be CEO. Leadership at the retail level can open up many career options, such as store management, district-level leadership, and even corporate opportunities. The process took 3 weeks. ", "The part of the job that excites me the most is working with customers. Can you describe the management style here? Tell me what you know about the Waitrose supermarket brand in respect of our core values and ethos? Assure the interviewer that you can handle a situation like this with poise while keeping the customer happy and the needs of the company in mind as well. Common stages of the interview process at Waitrose according to 1,343 Glassdoor interviews include: Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. I feel that having a satisfied customer is most important, and sometimes refusing a return is not worth the bad word of mouth or risk of negative online reviews. I do not participate in drug use, and you can be assured that I will maintain a clean record if you hire me for this role. First is the psychometric tests followed by a group interview and then a solo interview. ChloeO. It was fast and easy, asked several questions and had a group part before. Be sure you have an example for each and every one of these scenarios prior to your Waitrose interview. So many notes already, would have went into this interview the wrong way. First is the psychometric tests followed by a group interview and then a solo interview. Employees in uniform are identifiable to customers, look professional, promote the company's brand, and show unity among the staff. We do this by creating interview questions that we think you might be asked. "I am happy to work a flexible schedule and overtime as needed. The job description should have prepared you for the shifts you will be asked to work. I interviewed at Waitrose. I cannot work in an environment that feels negative or toxic. Tell the interviewer why this particular job duty excites you. We worked together for a couple of overtime hours that day and were able to catch her up on everything. Be specific, and be sure to keep the conversation positive. Thirdly, our interview guides and training just work. I have worked in retail for five years and have worked independently and with other team members, depending on where I worked. No pressure at all. This video will reveal what questions are asked most often in Waitrose interviews and will teach you how to answer them.