Gonzalo and Julio were awesome! On the flip side of that if you like to be in amongst the activity and mingling with other guests then the Excellence club may not be for you. We were able to get a covid test at the resort to return to the US. The resort and rooms are beautiful. The building itself is pretty stunning and the circuit of hydrotherapy waters is available to people booking treatments in the spa. Excellence Riviera Cancun - Adults Only All Inclusive 9.4/10 Exceptional See all 1,026 reviews Popular amenities On private beach Pool Free WiFi Breakfast included Parking included All-inclusive Carr. They nailed the traditional dishes of Patatas bravas, Octopus and meatballs. Spa is really good as well. Always one of our favorite restaurants when we visit Excellence resorts. The rooms have a more traditional design than some of the Excellences newer offerings and as a whole, it lacks as much of a luxury feel when compared to the Finest Playa Mujeres or the Beloved. Ensuring proper protocols are in place. Included in your package are unlimited food and snacks, the majority of drinks (excluding some bottles of wine in the restaurants). We look forward to welcoming you back soon to your home away from home. Which room amenities are available at Excellence Riviera Cancun? There is certainly no lack of bars on hand in this resort, so a cold drink will always be within reach. We estimate they took away about 25% of the pool chairs and restaurant seats. There are six spread out in the gardens, including a river-like number and one with a swim-up bar. Federal 307 Chet-Pto. Located a 25-minute drive from the resort. To avoid international calling on our phones we contacted the front desk to ask if can use the room phone. This is an adults-only resort, so if you were planning on bringing the kids, you may need to think twice about this resort. Stayed here for 5 days and I have to say, everything has lived up to it's name, Excellence. Before you arrive, try and request a room in building 1, its the shortest walking distance to all of the main areas. Please, receive our warmest regards from The Excellence Collection. 7, Lt. 1, SM 11, Puerto Morelos, QROO, 77580 View in a map Explore the area The food here was delicious, we have been to other Excellence resorts in Mexico where the local food was not done very well, so we were happy to see the Riviera Cancun resort bucking the trend. It has been a pleasure having you with us and we look forward to seeing you back soon. Also, the tequila options are a joke. 6 meandering pools and an immaculate white sand beach. Check-in time is from 3 pm onwards, while check-out is at 12 pm. Q. If you are looking for a resort with a conveniently located course on the resort then we suggest you check out the Excellence Playa Mujeres resort. These cookies do not store any personal information. Dear guest,First and foremost, we would like to thank you for choosing Excellence Riviera Cancun and for taking the time to share this review with other travelers.We are pleased to know the services you enjoyed throughout your holidays staying at our property, although we are sorry to read that there are a few things we need to work on, as The Excellence Collection is recognized for achieving superior quality in appearance and maintenance of our properties and facilities, just as many other attributes that enable us to provide the supreme Luxury all-inclusive experience. Would recommend to everyone. Excellence Riviera Cancun 24,078 reviews #1 of 10 all-inclusives in Puerto Morelos Review Save Share Carretera Federal 307 Chetumal-Puerto Juarez Mz 7, Lote 1, 11, Puerto Morelos 77580 Mexico 1 (888) 307-2623 Visit hotel website Check In / / Check Out / / Guests Hotel direct offer! Cancun hotel zone, PDC, Playa Mujeres, Isla Mujeres??? The Excellence club has a range of benefits that are included in your package. On the other hand, we are disappointed to read that the mattress and pillows were not comfortable to rest properly, but please, rest assured that your concern has been addressed to the appropriate department to take it into consideration. This Asian eatery serves up a huge range of your favorite Asian staples such as sushi, ramen, tempura, udon, and Pad Thai. Contact us for more information and details about the packages and options available. More on that later, but first I wanted to leave full detailed review for anybody concerned about the resort during the current safety protocols. We at InspoVacay prefer a more condensed offering. We didnt really see anyone swimming in the ocean when we visited as it really was too choppy for a dip. Excellence Cancun had a very similar feel and layout but with some noticeable differences, many due to COVID. Dear guest, First and foremost, we would like to thank you for choosing Excellence Riviera Cancun as your holiday destination and for taking the time to share your feedback with the TripAdvisor readers. Tennis courts, an area for beach volleyball, pool tables, ping pong tables. I'm going 12/26/08-01/01/2009. We highly recommend the resort and have found few that can compare.More. The food offering is lighter compared to a full sit-down meal, but it is a great place to grab a quick lunch or breakfast. 1 (888) 307-2623. Repeat already booked! Excellence Riviera Cancun, Puerto Morelos: See 24,095 traveller reviews, 26,432 photos, and cheap rates for Excellence Riviera Cancun, ranked #2 of 47 hotels in Puerto Morelos and rated 4.5 of 5 at Tripadvisor. Excellence Riviera Cancun Riviera Maya, Cancun 77580, Mexico. by Adrian updated October 11, 2022, 7:10 pm. This year we went with friends who did not upgrade to the excellence package and realized there was absolutely no difference in service. Federal 307 Chet-Pto. The driver was friendly and spoke good English. When they reached a person they would pass it thru. The other downside to the beach is that the staff are constantly battling an accumulation of seaweed that washes ashore. Its a really strong drink offering. Juan at the martini bar is the best bartender. So if you like to be close to the hustle and bustle this is the option for you. They were so attentive and we had so much fun dancing and doing activities with them. If youre looking for the most secluded and quiet spot then we recommend asking for a room in building number 8. Transfer - Our reservation directly with the resort included round trip transfer using Seasons Tours. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Although we stayed pre-COVID, as we mentioned the resort was exceptionally clean. SUITES BREAKDOWN QTY Junior Suite Spa or Pool View 194 Junior Swim-Up Suite Spa or Pool View 74 Junior Suite Ocean View 10 Firstly, if you like swimming in the ocean, this isnt the most ideal place to swim. We will pass your kind words along to the entire team. Room: We have done all level of rooms in the past and there is not a bad room in the resort. Dear guest,First of all, we would like to thank you for choosing Excellence Riviera Cancun as your vacation destination and for taking the time to share your feedback with the TripAdvisor readers.We are glad to read that our staff made sure that everything was absolutely taken care of and every request was delivered going out of their way. Our second time staying at an Excellence resort. We were able to get a few drinks and a beachside lunch while preparing to leave, our luggage held safely with the luggage team (another unheard of level of service if youre seeing a trend here)! Whatever your preference or hobby, Excellence Riviera Cancun has the perfect option waiting for you. There are no golf courses in this resort, but there are a number of choices within a 30-minute drive. We ordered the Mole and the Buro Callejero and they were both bland and under seasoned. See 24,070 traveller reviews, 26,421 candid photos, and great deals for Excellence Riviera Cancun, ranked #2 of 47 hotels in Riviera Maya and rated 4.5 of 5 at Tripadvisor. Customer service can not be matched or outdone. There is a capacity limit for safety reasons, so you might have to wait outside for a few minutes depending on the time of day. If you are really into your golf then your best option is the El Camalen Mayakoba Golf Course. Please, receive our warmest regards from The Excellence Collection. Although lobster is in the name of the restaurant we found that the lobster offering of the Lobster risotto and the grilled lobster was a little overcooked for our liking. It hits the ball out of the park on the complete slate of elements we look for in a top-class all-inclusive resort. Does Excellence Riviera Cancun offer any business services? By the end of day one, Jorge who was looking after us by the pool knew our routine of drinks order. The destination is home to luxury resorts, two of which are Excellence Playa Mujeres and Beloved Playa Mujeres - both honored with TripAdvisor Travelers' Best of the Best award this year due to offering guests a complete experience of world-class service and luxury amenities. Because of the Excellence teams efforts, we still enjoyed using the beach and swimming. You can ask to extend this and when we stayed the staff was happy to facilitate a later check out as our flight was in the evening. Add to that the drinks available in the mini bar in your rooms as well as the bottles available for your own consumption. All of the rooms are more than large enough for two people, there is a large TV with all the US channels and the Wi-fi in our room when we stayed was very strong. All of the staff wore masks the entire time in 90 degree heat to make sure the guests felt safe, which is no easy thing to do. All of this was done outside what I consider normal business hours. This is a lovely little beach town that doesnt have the nightclubs and throngs of tourists that you will find in the main Cancun area. The service, the food, and the atmosphere around the resort were top quality. The seating area is vast so therell never be any issue getting a table here and there is a nice outdoor eating area which is the perfect spot for an early morning breakfast. Room rates include meals and beverages at onsite restaurants and bars. We are very delighted to read that you enjoyed every moment throughout your stay with us and we were able to surpass your expectations in all areas. Prepare by getting your name on the books and grabbing a drink, or two. It is also lovely to know how memorable was your getaway due to the good food quality you encountered at any restaurant you attended, and amusing entertainment provided. The spicy red sauce that was described to be in the Buro Callejero has zero kick which was disappointing. The Dominican Republic shares the island known as the Hispaniola with Haiti. Thousands of family travelers come here for their sun-soaked holiday each year. Peek behind the bedroom curtains and it's pretty unsettling. Thank you to the Excellence and your phenomenal team for the wonderful trip and exceeding all expectations! This is one of the Excellence hotels initial resorts. There are daily specials that are offered on Spa treatments every day, so its worth checking these out as it makes the Spa a lot more affordable. He got people to join activities they wouldnt have. When you actually compare it to its sister hotels in Playa Mujeres you can actually look at this Excellence resort as being competitively priced. The seaweed on the beach can pile up, despite the staffs removal on multiple intervals each day. The french Chez Isabelle is supposed to be their nicest restaurant but. The resort has a couple of adult only pools and a beach area which made the experience amazing. Modern comfort and calming designs are incorporated into every one of our Riviera Maya suites by Mexico's coast. Yes, Wi-Fi is included and is available throughout the resort. 11/10 rating. However, this time the staff helped us out with their amazing dedication more than usual and thought thanking them with a review was necessary. Other than having disposable mask included in the room, nothing has changed. The staff members are one of the core pillars of our resort to offer an unforgettable guest experience, and their attitude is intended to exceed the expectations of all our guests and provide them with a service as personalized as possible. The food was up there with some of the most authentic Indian eats we have had outside of India. The breakfast and lunch options were nice and the perfect spot for a mid-tanning meal. For those wondering what the differences are between Excellence Riviera Cancun and Excellence Playa Mujeres, the amenities and rooms are largely similarly, but Excellence Playa Mujeres is a farther drive from the airport (45 minutes) and its beach isn't quite as impressive. Excellence Riviera Cancun sits close to the charming beach town of Puerto Morelos and just 15 minutes south of Cancun International Airport. Wish I knew these three things before we went.Have fun! A szllshelyen (Excellence Riviera Cancun All Inclusive - Adults Only) . Please, receive our warmest regards from The Excellence Collection. Due to the spread-out nature of the beach, this was our go-to spot for relaxing throughout the day. The Excellence Riviera Cancun is ready to provide an unforgettable experience for your wedding, anniversary or honeymoon in the most romantic setting. COVID Safety: We are vaccinated, so felt safe traveling. Excellence Riviera Cancun, Riviera Maya: See 24,099 traveller reviews, 26,432 candid photos, and great deals for Excellence Riviera Cancun, ranked #2 of 47 hotels in Riviera Maya and rated 4.5 of 5 at Tripadvisor. Before you go, Id recommend downloading the Excellence app. The check-in process is really a spectacular sight to be seen. - Dinner: Food and service is great everywhere like always. We felt extremely safe in today's COVID climate.Beauty. (They would spray our sunglasses, bring us small bites, refresh drinks, bring towels, the customer service was amazing and endless. The local town of Puerto Morelos is right next to the resort and definitely worth a visit. We were a little nervous going due to the Covid situation but once we got there we felt safe and were able to relax. We definitely appreciate your understanding with regard to our staff members do all their best in order to remove the seaweed on a daily basis, however, it has taken us by surprise how much we have had this year. Youll be escorted to your room and your bags will be with you momentarily. We are delighted to hear from you that we are able to exceed your expectations in all aspects, which are carefully taken care of, and you enjoyed your stay with us thank you to the outstanding service provided by our lovely colleagues, who went above and beyond to make you feel pampered since their attitude is intended to exceed the expectations of all our guests and provide them with a memorable guest experience. Thank you for letting us know how memorable and special was your stay, due to our hotel facilities, the food & drinks quality encountered, amusing entertainment, and the outstanding service provided by our colleagues. The resort is right beside the beach town of Puerto Morelos. Cancun. I'm looking for some suggestions of places to play, and the. The service, the food, and the activities/room were all more than we could have ever hoped for. Again this course is on the premium side and can cost up to $300 for around. You are surrounded by breath taking views, lush gardens, amazing architecture. Our first stay in 2019, Playa Mujeres was 5-stars all they way. The Riviera Cancun resort is definitely on the more premium side for resorts in Cancun, but when you consider the quality of service, food, and the overall feeling of luxury that you get when you stay at this resort, it is well worth the premium. Secrets resorts All your questions answered! We promise to congratulate them all on your behalf for their contribution to your wellbeing whilst in our hotel. They made our stay so much more special. Thank you Javier! We look forward to welcoming you back again and have another opportunity to pamper you with our attentive service creating another unforgettable experience. The staff speaks multiple languages, including English and Spanish. Although as an Excellence club member you are more than welcome to use the communal pool areas and partake in the activities it might not warrant the extra cost if you arent using some of the amenities. All of the shows were amazing. In summary, Excellence is back to providing an amazing relaxing tropical vacation with a few safety modifications. The building could use some maintenance. By clicking Accept, you consent to the use of ALL the cookies. We stayed in a junior swim up suite and had plenty of space, including a gorgeous room and deck. Juarez, Km 324 - 342, Mza. It is mandatory to procure user consent prior to running these cookies on your website. However, guests are not required to wear a mask anywhere, but there is space available everywhere. Located between the lush jungle and the turquoise sea, it features redesigned rooms and suites that honor Mexican artisanal traditions . Excellence Riviera Cancun is an excellent choice for an adults only all inclusive, Riviera Maya honeymoon , vacation or a wedding in Mexico. We talk about changes to the resort, our experience. New Health & Safety Protocols; The Excellence Collection. The only downside which was no fault of the resort was the seaweed. a Hard Rock Hotel Riviera Maya s az UNICO 2087 otthont ad Cancun s Riviera Maya krnyke a WTTC globlis biztonsgi blyegnek elnyersvel bizonytotta, hogy biztonsgos hely a ltogatk szmra. Entertainment & Activities There is entertainment all day and night at Excellence Riviera Cancun. The resort in general is a little older, so if you are looking for a resort with a modern aesthetic this probably isnt the place for you. You will be greeted with a glass of bubbly and youll be checked in, in a matter of minutes. They taught us some Spanish phrases and talked about Bollywood! It has been a pleasure hosting you as our guest and we look forward to welcoming you back soon. I would certainly recommend this resort. Other amenities offered include a business center, laundry services, and airport transfers. Cancun is a safe town to visit - locals are friendly and crime . Its a must-try if you like Asian food and was our favorite restaurant on the resort. They even take the time for issues like crunchy bacon vs chewy if you have a preference. When we called the airline, we were told by the system it was a 2-3 hour hold time as expected with weather issues. Every day, fresh fruit in our room, small snacks at night. We interacted with dozens of excellence team members and all were happy, eager to assist, and seemed genuinely concerned with your experience. Dear guest, First and foremost, we would like to thank you for choosing Excellence Riviera Cancun as your vacation destination and for taking the time to write and share your feedback with other travelers. Perched above the pool overlooking the ocean, this is a picturesque spot to grab a bite to eat. This island was the first landing spot of Christopher Columbus in 1492. Juarez, Puerto Morelos, QROO 1-844-663-2269 Price Guarantee Get more as an Orbitz Rewards member 4.6 out of 5 "Excellent!" The staff at ERC are nothing short of amazing. Normally, the evening entertainment is not our cup of tea, but after a few drinks, we can get on board. Excellent 23,964 reviews #2 of 47 hotels in Puerto Morelos Location Cleanliness Service Value This all-suite, all-adult Resort is set along Mexico's renowned Mayan Riviera, between Playa del Carmen and Cancun, on an immaculate white sand beach. I. Please see our partners for more details. He made it so fun! We are very delighted to hear from you that our resort is the best resort you have ever been to, and we were able to surpass your expectations in all areas, which are carefully taken care of. SPORTS & ACTIVITIES The staff was absolutely incredible. Six meandering pools wind through their grounds. All the activities were well done, but out of the pack Gonzalo and Julio were on top. There are only four bikes available to guests, so you need to show up super early to get a spot. I am willing to put up with the inconvenience during these strange times, but I hope it is not a permanent change. Save. more. Updated Security Alert - Quintana Roo & Cancun Travel Advisory (01/23/2023) The U.S. Embassy and Consulates in Mexico have issued a new warning to visitors of Cancun and the Mexican state of Quintana Roo over a potential conflict between taxi drivers and ride-hailing service companies which has caused many tourists to wonder is Quintana Roo safe. But even vaccinated we know we can catch and transfer COVID, which could impact our ability to fly home. There are so many wonderful choices for any food or drink. It hits the ball out of the park on the complete slate of elements we look for in a top-class all-inclusive resort. Excellence Riviera Cancun 24,095 reviews #1 of 10 all-inclusives in Puerto Morelos Review Save Share Carretera Federal 307 Chetumal-Puerto Juarez Mz 7, Lote 1, 11, Puerto Morelos 77580 Mexico 1 (888) 307-2623 Visit hotel website Check In / / Check Out / / Guests Hotel direct offer! Everyday the backhoe and workers show up and shovel copious amounts of seaweed only to reappear within minutes. Our commitment is to make every guest experience, as exceptional and unique as it can be. Expect to wait between 1-1.5 hrs during rush times but presentation and quality made the wait well worth it. For more on things to do and see in Puerto Morelos, check out this great article by SheSaveSheTravel.com. All the restaurants are very average. Book Excellence Riviera Cancun, Puerto Morelos on Tripadvisor: See 24,104 traveller reviews, 26,432 candid photos, and great deals for Excellence Riviera Cancun, ranked #2 of 47 hotels in Puerto Morelos and rated 4.5 of 5 at Tripadvisor. My husband and I stayed at this resort for a week for our 20th anniversary and we were completely blown away by all of it. We estimate they took away about 25% of the pool chairs and restaurant seats. I'm looking for some suggestions of places to play, and the. Wonderful!The focus is on keeping you safe. More on that later, but first I wanted to leave full detailed review for anybody concerned about the resort during the current safety protocols. Plus, makeup and hairstyling for the bride. Please, receive our warmest regards from The Excellence Collection. Pool rules say you cannot take them out of the water, but everybody does. Masks are required on flights and airport. COVID Safety: We are vaccinated, so felt safe traveling. We were surprised by the seaweed situation because this was out of the typical season where seaweed is a problem, over the summer. The seaweed was bad for February, but they raked it and scoop it up almost daily to keep the beach clean. A big change, they no longer provide straws. Luxury Adults Only. They were lower than usual, especially the lazy river around the spa. What are some of the property amenities at Excellence Riviera Cancun? The airport/airlines recommend an App like VERIFLY to upload your results. There is a second floor with a private deck and plunge pool. The resort has everything you could imagine for a relaxing getaway. Also, there are dress codes at the restaurants, so you can see the attire needed in the app and pack accordingly. Dear guest, First of all, we would like to thank you for your recent stay at Excellence Riviera Cancun and for taking the time to share your feedback with other travelers. This was a great night out, the food was delicious and the chefs were really entertaining and talented. Package deal Contact accommodation for availability. Occasionally, there was a waitthis was the longest on the weekends, but plan ahead. By noon, it's no longer refreshing. Any cookies that may not be particularly necessary for the website to function and is used specifically to collect user personal data via analytics, ads, other embedded contents are termed as non-necessary cookies. Without the option of the ocean, your choices for relief from the sun may be limited.Tips:Bring straws, inflatable rafts (Five below has great ones!) My wife and I will be staying at the Excellence Riviera Cancun for 5 nights, and I'd like to play golf for a couple of those days. Once again we contacted the concierge and a few minutes later our transfer for the next morning was changed along with our checkout. If you have been to an Excellence resort before these restaurants will be familiar to you. That alone was amazing to save us from waiting on hold. When we arrived and those big wooden front doors opened to let us in, we knew we were home again! If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. We have been to various Excellence resorts multiple times before, including this one, and they are always amazing. Located between Cancun and Playa del Carmen in the city of Puerto Morelos. And here is the next complaint in our review. The bar service on the beach was on point and our drinks never reached the bottoms. The beach was very clean, they do a good job cleaning up trash compared to other resorts while we walked down the shore. We were there for three glorious weeks January-February 2023. So, if you value privacy the Excellence club might be for you. Im currently at ERC (July again) and the vibe is completely different. We did the upgrade because we were incredibly impressed by the extras when visiting Playa Mujeres. Restaurants: - Breakfast Buffet: There is plexiglass between you and the food, so the workers fill your plate for you. Just remember to speak a little louder and clearer than usual and that overcomes the issue. The staff here were very good and the service was seamless, but the food definitely was a letdown. We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. If you stay in an Excellence Club room the bottles in your room are upgraded to premium spirits. Things such as tribute acts, traditional Mexican performances, silent discos, and Karaoke are put on. When we stayed there in the rooms there were 4 bottles of spirits. Stocked Mini-bar with all of the goodies you could ever need. Many people bring their own insulated drinks with built in straws. Everyone is expected to use their phone with a downloaded app to see the menus. This all-suite, all-adult Resort is set along Mexico's renowned Mayan Riviera, between Playa del Carmen and Cancun, on an immaculate white sand beach. We managed to make it to the ocean once but it took a little liquid courage to do so. The day usually starts at 8:30 A.M. with yoga and ends between 10 P.M. and midnight with a band or a dance party. Modern, luxurious rooms are huge and have big whirlpool tubs; all have balconies and some have ocean views. Please be aware there is an extra cost for this service. Please, receive our warmest regards from The Excellence Collection. A choice of five upscale suite concepts: spa or garden view, ocean view, swim up, rooftop, and imperial suites. The Excellence Club represents the ultimate in luxury, privacy, exclusivity and service. I had great fun with Gustavo, Paula and Brenda - the entertainers. The famous Chitzen Itza is just a few hours away and is well worth a visit. The front desk already had our test scheduled based on our departure time when we checked in. Federal 307 Chet-Pto. Dear guest, First of all, we would like to thank you for your recent stay at Excellence Riviera Cancun and for taking the time to share this review with other travelers. Other than requiring masks the Cancun airport was operating like it always has. It is also lovely to read that our attentive staff members pampered all the time making you have got everything you wanted and they went above and beyond to make sure that you had a great time. A traditional French-style eatery serves up some really well-done dishes. The entertainment is fun, especially the Silent Party nights.
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