If you need to contact us, you can do so via membership@afl.com.au or 1300 722 515. Ticketek Marketplace - Buy and Sell Tickets Buy guaranteed tickets for sold out events at a fair price. How do I redeem my Ticketek Gift Voucher? An invitee purchasing seats can select up to the maximum seats currently remaining for the group. Don't worry though, until you finalise your purchase the value will remain on your voucher. Your barcode will be on the first page that opens (the homepage). You will need to be signed in to make a purchase tickets online, so sign up to My Ticketek and reap the extra benefits membership brings it's FREE! What is my online AFL Membership account? Mobile tickets may be reissued to the ticket purchaser only, and we recommend that customers contact the Ticketek Call Centre on 0800 842 538 ahead of the event day to do so. If you purchased online or through our call centre please contact Customer Service for further assistance. How do I save my credit or debit card details? The Payment Form will display detailed information on your ticket purchase. Tickets may not, without the prior written consent of Ticketek and the Seller, be resold or offered for resale at a premium (including via on-line auction or other unauthorised resale sites) or used for advertising, promotion or other commercial purposes (including competitions and trade promotions) or to enhance the demand for other goods or services. If this is not the case, please contact the Ticketek Call Centre on 0800 842 538 and we can look into this for you. Restricted view refers to those seats which may have objects which limit the line of sight, When you're happy your selection is correct, click the Go To Payment button. So for example if you are attempting to purchase tickets in a Visa Entertainment pre-sale, but your saved credit or debit card is a MasterCard, you won't have the option to finalise payment using your saved card. ezyTicket is Ticketek's print-at-home PDF ticket and is currently available for selected events only. Promoters sometimes request that a number of tickets be held for promotional purposes. Safe, Fast and Verified Their customer service to follow up and right the problems is poor. Tickets can be purchased via our website here, or over the phone on 1300 722 515. The Mobile Tickets that you have purchased will automatically be added to your Ticket Wallet when you are signed into your My Ticketek account. Please wait a few seconds for it to load. All members will have access to buy at the same time. To be eligible for a Group Booking, a minimum of 6 to 20 people is usually required, however this may vary. The app is built for the iPhone, although it will run on an iPad at iPhone resolution. If you enter it incorrectly more than 10 times, no further Voucher IDs will be able to be entered for the remainder of that transaction. I ordered a lanyard with my ticket purchase, when will this arrive? <> When contacting us about lost or stolen tickets please ensure you have: When the ticketing system is unable to locate a sufficient number of available tickets, you will receive the following message: "Unable to obtain the tickets you requested. - Including wheelchair access, stage views and locating a seat, - using your mobile ticket with Apple's Passbook. Log in to your Ticketek account (Note: This will not be your Crows Membership Account details) 7. n& ^!$xsC1 E(nnK!d* 8p^38 |w _>c*)iS. iPad, tablet PC, laptop) to gain entry to an event? I am traveling the country and have a New Zealand address but my billing address is overseas. Your saved credit or debit card details will pre-populate whenever you are logged in and buying tickets, so all you need to enter is the CVC security code on your card to complete the purchase. You can access specific privacy information for Friend Spotter . No - Most venues have only a small slot in the turnstile where the ticket or mobile phone is inserted to be scanned. Choose the best delivery option that suits you. If you are purchasing multiple tickets in the one transaction, you can elect to enter all of the mobile numbers of your friends to have the tickets sent directly to their phones, or choose to have all of the tickets sent to you to then forward to friends at a later time. These special event Gift Vouchers can only be redeemed through Ticketek Agencies for the events which they relate to. To organise a replacement card to be mailed out, please contact the AFL Membership team on 1300 722 515. They will be assigned the next two seats along (next to Invitee A). Search Type in a keyword (artist or event name, team, venue, state etc) in the Search field and click 'GO'; OR Select an event category type from the Genre drop-down menu and click 'GO'. Lanyards are sent separately from tickets and should arrive at least two weeks before the day of your event. You will need to provide some form of ID so that staff can access your Ticketek account details. How do I request a refund if I have purchased Refundable tickets? {"serverDuration": 27, "requestCorrelationId": "92cc24aaa4d478d0"} You will only see this guide once, but will have the option to see it again by clicking on a clearly displayed link which will remain in place for the first 4 weeks after launch. When can I request a refund if I have purchased Refundable tickets? Full Ticketek Refundable terms and conditions of sale can be viewed here. When I enter my Voucher ID online, it is notifying me that the voucher is 'not yet active', what does that mean? Tickets purchased during a pre-sale will not be dispatched until after the advertised general public on-sale date. Yes, you can change your region using the location menu at the top of the Ticketek homepage and we'll remember this choice for your future visits. Tickets will be available to purchase, once onsale, through Ticketek. Where hand held scanners are used, simply present the mobile ticket to the customer service representative for scanning. Can I change to Refundable tickets after I've bought my tickets? Can I delete the details of my saved credit or debit card? Please note there maybe no replacement for General Admission tickets. Juniors aged 7-14 years are entitled to purchase a junior ticket. These tickets will be cancelled and reissued in the name of the new ticket owner. For most events, a Family ticket will admit 2 Adults and 2 Juniors or 1 Adult and 3 Juniors. I am having trouble logging in and cannot retrieve my password using the forgotten password facility? Once a ticket is added to Passbook, you can the drag back of the event pass to initiate a manual update of details. Ticketek will use reasonable efforts to notify you of such action. When I buy and send mobile tickets to my friends, do they need to download the Ticketek app? Ensure your contact and personal details are correct. https://archive.treasury.gov.au/documents/1914/PDF/Ticket_scalping_report.pdf Is there anything special I need to do when I get to the venue to scan my mobile? This is the default selection and lets the website choose the tickets which are currently the best available in any price category. Ticketek Australia | Official Tickets for Sport, Concerts, Theatre . Proof of purchase may be required for any refund or exchange. Patrons holding one of the following cards are eligible to purchase a ticket at the concession rate; 3 0 obj This means that for each event, tickets become available in order of best seating according to the promoter. Please comply with any stated ticket limit for this event. Don't forget, you can update your account by returning to the, Then sign in with your current username (the email address you registered with) and password. If no other invitees purchase the seats that Invitee A would have purchased then those seats will be released back for sale and the group will have been split. My AFL Membership card has not yet arrived, what should I do? In most cases, tickets must be returned to the place where they were purchased. endobj Wed 8 Jul 2023 RAC Arena, WA: Sat 15 Jul 2023 . This will display a preview of the event pass with all ticket information needed to attend the event and the option to Add to Passbook. Where possible, we approach eBay, via its VERO program, to have copyright infringing listings removed from its site. The announcement of P!NK's Summer Carnival tour of Australia coincides with the release of her highly anticipated new album, " TRUSTFALL ". To opt in, you simply need to authorise Ticketek to access your Facebook friend details and agree to share your seat details with your friends. If you do not request a refund by that date, you will have agreed to the reschedule or relocation and will not be entitled to claim a refund; If an event is cancelled, rescheduled or significantly relocated by the Seller, all liability is limited to the amount for which the ticket was purchased (including any fees or charges unless otherwise notified at time of purchase). Click sign in in the top right hand corner and follow the prompts using the email address nominated in your AFL Membership, OR. Ticketek Online Terms of Use and Privacy Policy. When you visit ticketek.co.nz, you'll be presented with more relevant content leading to improved event browsing and faster purchase. There are over 20 circumstances you may request a refund. Ticketek acts as agent for the Seller in the sale of all tickets. chevron_left. Gift Vouchers can be purchased for specific events when available. Accept the Ts&Cs and "Submit" 9. Will credit card pre-fill function work on Ticketek's mobile site and mobile apps? Unless required by law (including the Australian Consumer Law), neither Ticketek nor the Seller will be liable for any other losses incurred by you as a result of the cancellation, rescheduling or relocation of an event, including any travel and accommodation expenses; Ticketek will only replace lost, stolen, damaged or destroyed tickets if the authenticity of the ticket can be verified, including proof of purchase, and if you give reasonable notice before the event. Mobile Ticket delivery gives you the option to have your event tickets delivered directly to your phone via SMS. to then often have to go to their desk at the venue to follow up the issues. How many tickets can be delivered by Mobile Ticket delivery? Mobile Tickets may be reissued to the ticket purchaser only, and we recommend that customers contact the Ticketek Call Centre on 132 849 ahead of the event day to do this. No, Ticketek Gift Vouchers are not reloadable. To access General Admission seating, members can either scan their membership card upon entry or scan the ticket loaded on the AFL Membership app. stream Yes, the full transactional pipeline is contained within the mobile site, so you can purchase tickets to any event through the mobile site. There are three delivery options: Note that for general admission events, tickets can not be replaced. We will be in contact with you within two business days of receipt of this information. How do I add my mobile tickets to the Ticket Wallet? Some pages may contain a virtual tour and a seating map for that venue. If it's unclear what a Family ticket consists of on your event page please submit a request and we'll get back to you. How do I unsubscribe from My Ticketek emails? No, you can continue to use your mobile ticket. Invitee B purchases the two seats they were assigned at step (b). 1 0 obj Held seats are sold on a first-in basis. No, there will not be a priority system in place for AFL Members dining in 2023. If you have not received all of your expected SMS's to the nominated mobile number, please contact the Ticketek Call Centre on 0800. endobj During my time at Ticketek, I created marketing schedules managing when client's images and ticket sales . Some events, however, may have a ticket limit applied; you would have been informed of this on the event page, Each event will have different delivery options, however where available, we recommend choosing ezyTicket or Ticketek Mobile Ticket (see below for details). This ensures that the group remains together when purchasing seats by avoiding the following scenario: No, Ticketek will not retain your personal information unless you have already signed up as a My Ticketek member. If you are buying multiple mobile tickets, your friends don't necessarily need the Ticketek app you can simply forward on the mobile ticket SMS to your friend and they can open the link on any internet enabled smartphone on the day of the event to gain entry. Ticketek's ticketing system is able to set/limit the number of tickets individuals can purchase to an event at the request of an event organiser. We recommend that you confirm with your venue whether they have an existing ticketing agreement. Check you can log in and have your passwords ready. You are required to present your credit/debit card and photo I.D. Yes, if your tickets are purchased through Ticketek then these tickets will be in your account and can be sold on Marketplace. If you prefer not to save them you just need to ensure that the check box on the payment page is not checked before submitting payment on your Ticketek purchase. Can I use text or download images, photos and videos from the site? If you have been forwarded your Mobile Ticket from a friend, you can add it to your Ticket Wallet by tapping the Share and Save button at the base of your ticket. If you're not signed in already, you'll be asked to sign in (or register) now. Please be aware your membership number will never change throughout your years of membership. Your confirmation email will include all of your delivery details, plus your customer information. They must present the relevant concession documentation at point of purchase and upon entry to the ground. Will mobile tickets be removed from the Ticket Wallet after an event? For security, only the first 6 digits and last 4 digits of the relevant card number will appear as clear text in the card details section of the payment page. Check your billing and account details. Visit the Ticketek Groups page for more information. If a ticket is sold or used in breach of this condition, the ticket may be cancelled without a refund and the ticketholder of the ticket may be refused admission. Will I be required to pay to reserve a seat? Ticketek is concerned that the unauthorised onselling of tickets will have significant detrimental effects on the availability and affordability of tickets to consumers and genuine fans. No, refundable tickets can only be selected during the original purchase. What if I enter my Voucher ID incorrectly online? If I have a saved credit or debit card details, do I get a chance to review my saved card details before submitting payment? Please note that the the confirmation email is not your tickets, the tickets you purchased will be delivered to you by the delivery method chosen during the purchase process. My address has changed. Do I have to save my credit or debit card details? How do I arrange for a new membership card to be sent out? If your location is not recognised, National content will be displayed. We are the ticketing sales agent selling on behalf of promoters and according to their instructions. An Ed Sheeran fan shared a screenshot of their Ticketek message. Yes, you can turn on and off notifications and location services at any time within the 'Settings' menu of their iPhone or the app?. Refunds must be requested no more than 60 days after the event date. No, for the first release, the app will only be an iPhone app. Where can I find my AFL Membership number? The Mobile Ticket delivery option will be displayed with the existing delivery options when it is available. The Website Terms of Use and the Ticketek Australia Privacy Policy are incorporated into these Terms and Conditions. Please refer to the additional information and conditions on the event page of the Gift Voucher you have been given. For all enquiries relating to ticketing, please visit Ticketek (MCG) or Ticketmaster (Marvel Stadium) locations. If the number you have entered is definitely correct, it may mean that the voucher was purchased prior to September 20, 2013 and can only be redeemed at a Ticketek Agency. Will I see personalised content on the mobile site? The original expiry date still applies to any balance remaining on your voucher. You might find the following websites helpful if you want more information about ticket scalping: Are Refundable tickets available through Ticketek Marketplace? Please read the "What If My Tickets Are Lost or Stolen" and "What if my tickets do not arrive" questions in the Top FAQs section. The email may have been filtered by a spam filter. The AFL Reserve is within the Shane Warne Stand at the MCG, and on the wing towards the Harbour Esplanade at Marvel Stadium. If you exceed the ticket limit, Ticketek may at its discretion cancel any or all of your ticket orders and tickets without notice. You have the option to invite as many friends as you like via Facebook or email to purchase the reserved tickets. If I received an invite, does Ticketek store my contact details? Set up your My Ticketek account, or check the details in your existing account. Where do I select Mobile Ticket delivery? For security purposes, you must still enter your password when purchasing or updating your account details. Yes, it will. In particular, the following form part of the Sellers terms unless otherwise specified: SCALPING WARNING: The resale of tickets in certain circumstances is governed by ticket sales legislation and may attract criminal penalties. There are several ways to find one of the many events on the Ticketek website: Please refer to the relevant section of the Ticketek Website Terms of Use. Yes, the option to use your saved credit or debit card or to save the details of a new credit or debit card while making a Ticketek purchase will be available on all online purchase platforms, including Ticketek's mobile site and mobile app as well as the website ticketek.co.nz. ) You are responsible for knowing the contact details of all attendees in your group. There are a number of reasons why an email does not reach its recipient, including: There are a number of reasons why an email does not reach its recipient, including: The hold period will be configured (in minutes) on an individual basis for each show. Write a review Ask a question. Can held seats be purchased through any other channels? Some shows might choose a short hold period of thirty minutes or one hour, others may prefer to allow seats to be held for several days. Once you have updated your details click on, Tick the boxes to select the communications you would like to receive, Enter each of your known My Ticketek Sign Ins and click, If this succeeds for your Sign In, please use that Sign In name to access My Ticketek, If you're unable to find a My Ticketek sign in please. Type in a keyword (artist or event name, team, venue, state etc) in the Search field and click 'GO'; OR. How will I know when my content is personalised? On some occasions seats are released closer to the event. If for some reason the map isn't displaying, we've also given you text links to each State just under the yellow navigation menu, When the list of agencies and box offices for your chosen State is displayed, you can easily browse through them by clicking on the appropriate letter link, Click on the agency or box office name to read see more information about that agency or box office. We also regularly monitor our ticketing system for suspicious transactions. When purchasing tickets for a particular event you may be limited to a specified number of tickets. There was a spelling mistake in the email address entered. Best Available, Platinum, Gold, Silver, Bronze, Best Avail./Any Price. Group Bookings are available for selected events and are subject to availability. What qualifies as a concession ticket? Please ask your friend to check their junk mail. This includes ticket orders associated by the same name, email address, billing address/delivery address, credit card number or any other details provided . A complete list can be viewed in our Refundable Tickets Terms and Conditions of Sale here. You may be required to submit to a search of your person and/or possessions before entering the event. How do I update my credit or debit card details once they have been saved? Systems are in place at every venue to ensure that each ticket barcode can only be used once. Many businesses act as Ticketek Agencies throughout the country. As seating arrangements may change without notice, the Venue Maps should be used as a guide only. Why does the app ask to use your current location the first time it's opened? Also tap on the 'i' icon at bottom right of event pass to 'flip' the ticket over to find extra transaction information. You will be able to update your credit or debit card details during a purchase transaction by entering new card details and leaving the check box checked to save the newly entered credit or debit card details. My tickets have not arrived after a reasonable amount of time, what do I do? Once tickets are added to Passbook, simply open the Apple Passbook app. However, some events will have unreserved seating where it is first in, best seats. Methods of collection and/or delivery will be available when choosing your collection/delivery details. If this does not answer your queries, our friendly team will be happy to assist. You may also wish to consider taking out a relevant insurance policy to . When a My Ticketek customer places seats on hold, the Ticketek website will clearly identify how long their seats will be held for. What does General Admission (GA) mean? As part of the terms of sale, the only person authorised to purchase tickets is the credit/debit card holder. Some States have specific legislation in place to manage the sale of tickets in certain circumstances. . In some cases, you will only be able to purchase one set of tickets to a popular event to ensure equitable distribution of tickets to the general public. If you exceed the ticket limit, Ticketek may at its discretion cancel any or all of your ticket orders and tickets without notice. In the event you are contacted directly by the Government, including the Department of Health for the purposes of contact tracing, you must: (a) make the contact details of your group available to the Government (if you have the consent of each group member to do so); or (b) contact each member of your group, and request that they provide their contact details to the Government directly. You should receive it within 2-3 weeks, however, these timelines will be dictated by club processes. Can I use a device larger than a mobile phone (e.g. Change of mind is not an approved reason. No, AFL Members will not need to pay transaction or ticketing agent fees at Marvel Stadium. Ticketek recommends that you select Registered Mail for these events where available. Yes, anyone can become a My Ticketek member and buy tickets no matter which country you are located in. How do I subscribe to receive My Ticketek emails and/or SMS? How can I receive my Ticketek Gift Voucher? Please see the links below from both Ticketek (MCG) and Ticketmaster (Marvel Stadium) regarding their mobile ticketing processes. Alternatively, contact us for help via 1300 722 515 or membership@afl.com.au and they will be able to provide it to you.
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