Just because you cannot see the value in a suggestion doesn't automatically render it irrelevant. I don't get why you fail to comprehend that simple fact.Regarding your "I also note the plethora of splash top users" comment, I looked for a Splashtop-specific forum and found Remote Support. If the user visits the SOS app download page from an Android device, they are prompted to download the SOS Android app from the Google Play store. Mouse pointer does not change to resize or hyperlink when hovering over edges of windows or URLs etc. Number one, you failed to comprehend the images in my post that I said I had sent to them, PROVING that THEIR PRODUCT can do it on both Win 7 and Win 10. And thats it. 1) Download the personal app on the device you would like to connect from 2) Create a Splashtop account 3) Download the streamer (splashtop.com/streamer) on the computer you would like to. The Splashtop Integration allows Datto RMM partners to remotely access computers using Splashtop technology. Please do keep me posted if the workaround helps. Just because you may know of other remote support tools doesn't mean that you have actually considered using one to test whether they also exhibit the same issue in the scenario. Multi-Monitor Viewing Options Multi-to-Multi Monitor View The true multi-monitor experience. Hi Team, The status page has a crappy little display to say it's running but NinjaRMM is still having issues connecting to nodes. A relatively new entry into the crowded genre is Splashtop Remote Desktop . My response frustrated you because you were under the cosh, feeling pressure and the one people that could help you weren't helping you as you needed. No. I hope this works Ill know in a few hours/days. They may also be prompted to download an add-on based on their phone manufacturer to add remote control of that type of phone or tablet. What if 100 people all jumped in and said that their other product works, would that have helped figure out why SPLASHTOP did not work? Thanks. Splashtop is a remote access tool that enables remote workers to access and control their office computers. Seem like what you have
Open the Start / Settings menu (click the gear icon in the left column); Navigate as follows: System>Power & Sleep. '"Oh, I understood that completely when I first read it. I'm excited to be here, and hope to be able to contribute. The "Active" named session should allow BOTH simultaneously.I have sent them proof that it worksa screen shot of a live RDP session on one monitor with Splashtop connected to it on another monitor, and both live. Users can then drag the monitor window to the second monitor on their home computer as well as expand each one to fill its respective screen. Benefits of a Multi-Monitor Setup Whether you're using your iPad as a second monitor or outfitting it as a multi-monitor setup, there are a lot . Sometimes an error message will appear, and sometimes it won't. They have COMPLETELY MISSED what I am telling them or have given me false information.I have users on Windows 7 who are accessing their work computers from home via Remote Desktop Connection (don't worry, it's only after they authenticate to their WatchGuard firewall. Connect to the target computer. Click " Additional mouse options " on the right side of the screen. Companies would need to do this with a separate tool as Splashtop does not provide any web monitoring tools. I got multiple incorrect answers from them, so I came here seeking better answers, only to be greeted with something that is blatantly obvious (use an alternative), BUT does not address the issue at hand. Follow the steps below to learn how to enable this remote access permission: Users must execute this locally (AKA physically on the computer/machine or via a 3rd party tool with pre-existing access permission). On my way to go nuts during a technical emergency during the crismas. Sorry JR Im still on my learners plates when it comes to Mac . Because you came on a forum with extremely limited to none knowledge on the software in question after originally not getting the answer you were looking for and getting nowhere with the one and only set of people that could actually help you. First noticed this behavior after logging in with splashtop. @phlyx This is a common problem is being solved. I have attached a pic to show what the problem looks like - the mouse will appear to select a menu item, but the dropdown menu will not appear. "Splashtop wont let me connect at the same time as an end user!" You can do this by disconnecting the mouse from the USB port and plugging it back in. I was having this issue (or similar) when remoting into my desktop from one our Vspace /Ncomputing client devices. Supports Windows, Mac, and Chromebook. Sound Choice to output sound over the remote connection only, on this computer only or both. Ive tried every driver, policy changes, and display setting changes. Bonus Flashback: March 3, 1969: Apollo 9 launched (Read more HERE.) Some seem to have resolved this by either enabling or disabling mouse trails in Control Panel -> mouse. I even got suggested to get a new mouse. In the sample illustration below, it is shown as enabled. Follow the prompts to update the driver if prompted. I dont know how many mistakes I made because I couldnt see the (expletive deleted) mouse pointer. The Current Sessions list shows you currently running sessions under your account. Solution 2: Relaunch Elements Organizer Close Elements Organizer. You should try it some time! Automatically lock remote computer when disconnected. If you do not have a touchscreen monitor or Windows PC, and your mouse and your keyboard have stopped working in Windows 11/10, it makes things a bit difficult. (Or equiv) Also check it's enabled (which presumably it is) - just noting your hotkey above. was WRONG, still is wrong, and always WILL BE WRONG as it relates to the SPECIFIC ISSUE that I posted, which was connecting with Splashtop (NOT Splashtop SOS) to the active RDP session. 4. Thanks for bringing this to our attention. Grate Job man .because of this I face lot of problem in last 6 month but Today It solve.Thank You So much, Glad it helped, thanks for leaving your comment . For battery-powered ones, open up the battery bay of your mouse and swap in some fresh batteries. 1=on, 0=off. Any way to make it not dissappear. When you start the Splashtop Business app, be sure to log in with the email address and password that you used when setting up your SOS account. And what are the pros and cons vs cloud based. I can feel the pain you were in and really glad I was able to help you fix it! and our What are some of the best ones? Bonus Flashback: March 3, 1969: Apollo 9 launched (Read more HERE.) This will automatically shut off the device. Steps: Open the Terminal on the computer with streamer installed and execute the command: touch "/Users/Shared/SplashtopStreamer/com.splashtop.input.hid" Restart the "Splashtop Streamer" program. To connect your mouse to your iPad or iPhone, follow the steps below: Select the AssistiveTouch toggle this will open a new menu, Select the AssistiveTouch toggle at the top to turn it on, In the same menu, select Pointing Devices, Set your Bluetooth mouse to pairing mode. "), and they kept focusing on that point, which is what made me so angry. QED. session can co-exist. As it stands, the only Splashtop plans that offer remote printing access are: Additionally, users can only remotely print documents if their desktop or laptop computer uses one of following operating systems: Its also a good idea to remember that the remote print feature is only available during an active remote session. Most often, users will receive a black screen upon opening the app. To fix the issue, uninstall that update. Remember that each SOS license allows 1 technician at a time to use SOS. Welcome to the Snap! In the upper right you can access your account information and subscriptions. When on a Splashtop session, the mouse cursor won't change when hovering over buttons, pane dividers etc - it just remains a pointer. Looking into the proxy settings is advised when dealing with Splashtop connection issues on Macs regarding whether its running the business app and connecting to a remote computer, or a technician running the SOS client for remote access. They chose to ignore that and kept focusing on the Console session.I am mad because they kept ignoring what the were being told. As Chrome Remote Desktop is a Chrome web-based tool, uninstalling and reinstalling Google Chrome can also fix the problem. To verify, connect to a remote computer using RDP (via VPN or protected login as I outlined), then connect to that user's RDP session using Splashtop as in the image below.I appreciate any help!Gregg. No, Splashtop does not monitor your web traffic while remotely accessing a work computer. No, I did not, and the reason that I did not ask is because IT IS IRRELEVANT if others have the same problem. Chief Technology Officer at OnePlace Solutions. (LogOut/ Seem like what you have done in the video is exactly as described. Thanks again for helping to uncover the corner case win7 issue with terminal switching. Troubleshooting - Splashtop Business - Support Splashtop Business - Support Troubleshooting Troubleshooting Explore common questions and troubleshooting tips. Start a Remote Access Session with Splashtop SOS Get your Splashtop Business App ready to start a session Run the Splashtop Business app that you installed above (on your Windows, Mac computer or iOS or Android device). Close the file manager to return to remote desktop control. Think this help any others like me. The GoToMyPC Personal Plan costs $44 (monthly-billed price) per computer per month and allows individual users access to an unlimited number of computers. To continue this discussion, please ask a new question. I wrote a blog post a while back about the disappearing mouse cursor in Visual Studio on virtual machines that Id connect to using remote desktop. Your remote access session is complete! On your iPad, click " Trust " when " Trust this computer " pops up. (Mine shows disabled if I use the function key to disable it- surprise..:))
(since I got my Surface Pro 4). Step 3. Hope this helps someone else besides me, who likes the original white cursor scheme. Therefore, your recommendation of "Cant you just use VNC or something similar?" See if you are still experiencing a problem. It's a two part server/workstation software enabling for remote USB and found it here: Is there a bug report with microsoft we can upvote to get this fixed? It seems the problem is more widespread and affects most input or editing controls across many applications in the remote desktop session. Limitations of the "Lock keyboard and mouse" feature To continue this discussion, please ask a new question. Get started with our Splashtop Business Access free trial and use a mouse to control your computer from your iPad or iPhone device! It's irrelevant to your specific situation, but hey, hack it off and see if it fixes the problem!Gregg. In most cases, it means that core functions are not working properly, or there is some other serious customer-impacting event underway. Say hello to your cursor when editing text again! Select Google Chrome and click Uninstall. With Splashtop Business Access, you can remotely access your Windows and Mac computers from an unlimited number of Windows, Mac, iOS, Android, and Chromebook devices. Apply, and voila, the cursor is visible again and the remaining pointers are still white. Its work when I change the guest os one. On the guest machine (that you are remoting into) simply edit the current Windows theme and change the mouse cursor. Perhaps Mark from Splashtop may have an answer. I posted here because the Splashtop team WAS NOT HELPING because they repeatedly did not read what I had sent to them that CLEARLY STATED the issue was trying to connect to the "Active" session and NOT to the Console session. How to Use iPad as a Second Monitor In order for you to use your iPad as a second monitor, we will be using a paid app. In the default state of the Scheme None, in the lower pane Customize scroll down and select the line Text Select. So, first interaction here, so if more is needed, or if I am doing something wrong, I am open to suggestions or guidance with forum ettiquette. I wanted to know if i can remote access this machine and switch between os or while rebooting the system I can select the specific os. When youre done with the session, just click the End session button at the left of the footer toolbar. Lock the remote computer's keyboard and mouse while in session. This means the IT department or company managers also have the same sort of computer access they have at a physical office. After entering the 9 digit code into the SOS screen of your Splashtop app, click the arrow to connect and the remote access session will begin. Start by downloading and installing the Splashtop Business app, Access all of the downloads in the left column of https://www.splashtop.com/sos/downloads. The cursor only appears while in the ribbon. A quality remote desktop app can be a device changer for the iPad, and there are so many to choose from in the App Store. Its possible to use Splashtop and RDP together, but as you
This is not the case. The above solution didnt work in my situation, for me relief came through changing the theme to black (File -> options -> General -> Office theme). : I was messed up by which Windowss pointer would I change for ( Guest or Host ). You were WRONG. You can also select Pointing Devices and then select your mouse to customize the mouse buttons. Cookie Notice It's ONE specific product with ONE specific issue on SOME computers, and NO OTHER PRODUCT matters, not even one of their own other products. While remote printing between two identical OS is simple, what happens if you need to print from a Windows to Mac or vice versa? Now, when Windows is loading with the spinning dot on the display, press and hold the power. Neither VNC nor SOS uses the Splashtop file that was the root of the "known issue" that was unknown to my Splashtop techs so ALL other products are irrelevant, even SOS.------------"testing other remote desktop apps does not exhibit the same issue, ergo you could discount an actual PC problem and could have proven to the technical team, seeing as they were being so obtuse, that it was the splashtop software that was at fault if they tried to tell you it wasn't. New Dell Latitude laptop, same problem with a variety of mice tried - wired & wireless. I only can click the "(Console) - Connected" session. Step 3. Splashtop Personal app introduction; Hot Topics. Hello!I have a ticket open with Splashtop support (#111861) but I am getting ABSOLUTELY NOWHERE with them. Fixed Windows 10 Remote Desktop mouse issue. It allows you to remotely access desktops, laptops, and servers from anywhere over the internet or LAN. View all posts by Cameron Dwyer, Disappearing cursor, Missing cursor, RDC, Remote Desktop. I wanted to know if i can remote access this machine and switch between os or while rebooting the system I can select the specific os. Unfortunately, this hasnt worked for me I am finding that it will still keep disappearing. Users will find the taskbar located at the bottom of the office computer. Youll see the circular cursor on screen once connected. The first thing to check is whether the computer and the operating system is not responding as well. local_offer splashtop Spice (3) Reply (4) flag Report TX2uk anaheim Avoiding Business Email Compromise Phishing Scams Flashback: March 3, 1971: Magnavox Licenses Home Video Games (Read more HERE.) By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Thanks and apology for the issue encountered. Using kerio is a useful suggestion that may or may not guide someone to a fix depending on the issue at hand. However, all it did was detract from the point.----------------"a sounding board on a forum that, by anyone's logic would be less use than the support department of the software you had an issue with. Step 2: Tap the power button to turn it back on. Reconnect the mouse. It felt like I am dealing with Dell support techs with their blinders on.I will do their suggested workaround and try it again.Thank your much less frustrating help!Gregg, Mark,The question Clicking the Connect button will open the native Splashtop app on your computer or mobile device with the session code loaded and you can start the session from the app. Since the mouse is usb connected, there will be no problems with sharing the device. So, if you are using a computer and someone else remotes into it, you will see a pop up letting you know. Open the app to see if Splashtop runs as intended. Oh my gawd, Id have your babies if it were biologically possible!!!! QED. This option can be enabled or disabled by using the Lock keyboard and mouse checkbox in the Security tab of the Streamer. "You seem to be as qualified at reading English and looking at pictures as Splashtop's support was. Copyright 2023 Splashtop Inc. All rights reserved. It does not matter if every other vendor on the planet cannot connect to an active RDP session, because I already KNOW that Splashtop CAN do it by design with their Splashtop Streamer. Next streamer update will fix these win7 corner cases, targeting end of June (in 2 weeks). A recent New York Times article titled How Your Boss Can Use Your Remote-Work Tools to Spy on You has led some people to worry that Splashtop can be used as a tool for managers to spy on their employees. This topic has been locked by an administrator and is no longer open for commenting. Set secondary authentication options, such asdevice authenticationandtwo-factor verification to prevent unauthorized users from remoting into your computers under your account. The mouse cursor showed the busy pointer when hovering over the desktop. Tempered glass screen has no mistake about the ipad or the screen has no longer be done in anywhere. For example the mouse cursor disappears in Notepad, Word, Excel and other applications. Now, reboot your system. Click Display adapters to expand. I found this post while researching how other people have fixed the problem. My thought process was maybe if I locked it on the computer I'm playing on, it would be locked in the same position as the splashtop game. not useful to get the answer as to why exchange isn't installing but proves that you don't have a local PC issue with installing software and allows you to discount the local PC being unable to install anything as the source of the problem. it take THREE detailed emails to get to this resolution when as you noted, this Geez, you may as well have recommended trying to open Excel without issue. There was ZERO NEED to involve testing other products because I already had proven to them that THEIR product works on other computers and that their software was at fault. OMG! As long as you do NOT log into the Windows
Open the Splashtop Business Application on the local computer -> Click on the gears (settings) icon of the remote computer that's experiencing the issue -> A new window will open up -> Look towards the bottom and click "Restart Streamer" 0 Comment actions Please sign in to leave a comment. Have you installed the latest streamer and application? On the streamer computer, navigate as follows: Right-click install_driver64.bat (for 64-bit OS) or install_driver.bat (for 32-bit OS), Create a remote session to the client computer, Once the drivers installed, a virtual display will appear after a remote session begins effectively (usually called SP-DSP00), Show solid color background on remote computer desktop. By the time I tested SOS, Splashtop already had the answer because it was a"known issue", but MY techs didn't know about it.________You really should keep "smug mode" off. If your device has a firewall or anti-virus enabled, ensure the following Splashtop processes arent blocked: Windows XP or Server 2003 computers must be, running XP SP3 or Server 2003 SP2 with the most recent Windows updates to support the latest security/encryption algorithms, and have the. RDP is NOT open to the Internet in general). The image below is my Win 7 VM. useful because it allows you to see if the PC is preventing you or splashtop isn't working as it is meant to. It's NOT a matter of opinion; it is FACT that it is irrelevant to the specific situation.--------------. perfectly!Why didnt Thanks! They are back to work, and the new computers should be going in soon.Gregg, "Because you came on a forum with extremely limited to none knowledge on the software in question"Well, I did post in the Remote Support forum and tagged the Splashtop rep, and I have seen dozens of people on here recommend Splashtop, so I don't get your point about "a forum with extremely limited to none knowledge". Thanks for the comment made me laugh and glad it helped end your frustration. It was made automatically irrelevant BY YOU the second it mentioned something outside of the specific Splashtop issue and specific requested Splashtop test steps. Automatically blank the remote screen when connected. I added a "LocalAdmin" -- but didn't set the type to admin. I do almost all my work over RDP and this was driving me crazy! 3. Reinstall Google Chrome and try again. Use the Invite Technicians button to invite additional technicians to your account. WHY would you recommend doing so, when my question was about a specific problem with a specific application, i.e., Splashtop? Create a new remote connection to the Windows machine and start printing. Search apps & features in the start menu and open it. So, "Actually it would allow you to work out whether you have an exchange error or a network error" is also USELESS, and "Using kerio is a useful suggestion" is wrong,because I already know in that scenario that it is a "specific" Exchange server issue. Interesting. This black screen will linger for a few seconds, and then the app crashes. You wont need to adjust any settings in the Splashtop app to use the mouse while in app. Is there a solution for the Mac users with the same problem? Sound like it is working. In Word this was particularly annoying when trying to type and manipulate text. If uninstalling the update didnt help, check for blocked access to Splashtop servers due to anti-virus/firewall software: Mac users can experience issues with Splashtop (like Splashtop black screen errors). I agree, but there was NO value in the suggestion and THAT is what made it irrelevant to the specific Splashtop (not SOS) issue at hand. It's possible to use Splashtop and RDP together, but as you connect with Splashtop, you should Not log to the windows login of the Console and should just immediately switch to the RDP terminal session. Youll also get fast connections with HD quality and sound and see your remote computer screen in real time. Warning Notifications Warn notifications are used when Splashtop is undergoing a non-critical issue like minor service issues, performance degradation, non-core bugs, capacity issues, or problems affecting a . Let the device recharge and then turn the device back on again. Many other remote control solutions do not have this security feature. (LogOut/ Launch the file manager from the control bar. If there's a NinjaRMM rep here, give us the situation if you would. If we see the screen flickering after sign-in there are two possible causes - apps causing Explorer to crash, or display driver issues. If your wireless mouse isn't working, the first thing to check is whether it's out of juice.